TOUCHE by FLAVIEN

Orders and Returns

Track your orderTo check your order status please log into your account, click on My Orders in the My Account section and then click on the View Order link to see the status and any carrier tracking information where available.Pending means that your order has not been processed yet Processing means that your order is in the warehouse Completed means that your order has been despatched Closed means that your order has been cancelled (and/or refunded as appropriate) If your order is obviously incomplete or damaged then please email our customer service team at info@touchebyflavien.com . Returns Procedure When returning your order to us please fill out the returns paperwork sent with the order and include that with your return. If you do not have the original paperwork then please include a note detailing your name, address and any contact details, the order number, the stock number, and the reason for the return; we need to be able to identify the order in able to complete the return.

For your protection please return goods to us using a service that requires a signature on delivery and please retain your proof of posting. The returns address is:

Touche by Flavien
PO Box 25
Melton Mowbray
Leicestershire
LE13 1ZG

Please see below for details of our refund policy.
Refund policy We hope you'll be pleased with your purchase. If you should change your mind, and wish to return anything bought from Crellworth Ltd, we'll be happy to refund or exchange a product providing it's in a fully resellable condition. Returns should be made within 7 days in original, undamaged packaging.*

Please see below for exceptions to this policy.
When you buy online or by phone, you have additional rights as a consumer under the Distance Selling Regulations. This means if you as the purchaser notify us in writing (including by e-mail) of your wish to return an item within 7 working days of receiving it, we will refund you for both the purchase price and the delivery charge.

Please make sure you take reasonable care of the item while it's in your possession, and that it is returned to us as new. If the product returned arrives with us in a non-resellable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights. Refunds can only be made to the original method of purchase.

Delivery charges
We will refund the purchaser any delivery charge paid when a product is faulty or damaged. Furthermore, should you buy a product online and you change your mind about it, providing you notify us in writing within 7 days of receiving it we’ll refund the purchase price. We regretfully can not refund shipping fees, as these are transferred at cost.*

The cost of delivery will be as stated on the website at the time of order. Unless a product is delayed for any reason, we will try to combine orders where possible, to shipping costs as low as possible.

All domestic orders will be shipped via Royal Mail 1st Class Signed-delivery service, between Monday to Friday 9am - 5pm.

Orders placed before 2pm will be sent out the same day. If, for any reason, we do not have an item in stock or there is a delay in shipping, we will notify you with an expected delivery date and explanation.

*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations, please see our Terms & Conditions.

© 2011-2012 Crellworth Ltd.